Customer Care

Along with the exceptional performance of all Huber silicas comes Huber’s continuous commitment to serving its customers. Huber has a deep dedication toward customer care and strives to provide fast, personalized service to ensure a rewarding experience for its customers, time after time.

• Trained Customer Care Representatives (CCRs) are strategically  located in each global region to address    language and timezone differences.
• CCRs are located at Huber manufacturing sites to ensure accurate and timely response to customer inquiries.
• Huber utilizes a robust Enterprise Resource Planning (ERP) system that allows for order transparency and efficient order tracking.

Interested in talking to a Customer Care Representative today? Contact us!

Supply Chain and Logistics

• To ensure timely production and delivery of customer orders with error free service, Huber incorporates the following practices in its supply chain and logistics management system:
• Customer demand is balanced each month through Huber’s Sales and Operations Planning Process. 
• Key metrics are managed daily to ensure on time, complete and error-free-service for each shipment

Customer Tailored Services 

• Huber can arrange freight logistics and offer product delivered pricing.
• Huber can develop customer-specific solutions in areas like “Just in Time” delivery and “Vendor Managed Inventory”.
• Multiple manufacturing plants allow for a second Huber site to be qualified as a back up source of supply.