Huber Engineered Materials is committed to providing high quality Silica products and services that meet or exceed our customers’ needs and expectations in Oral Care, Food, Paper and Industrial applications.  We believe that total quality and customer delight result in long-term customer relationships that enable mutual growth and opportunity.  Our goal is to be the best in what we do by focusing on measured continuous improvement.

What does it mean?

Huber is committed to providing high quality products and services   

• We ensure that our products and services conform to our customers’ expectations.
• Our areas of high priority are safety, environmental compliance, quality (including ISO and GMP), reliability, and cost.
•  Service is an integral part of product quality. We strive to educate our customers how to use our products; we strive to support our customers with application development.
•  We actively look for partnerships with customers to develop their processes and products and to solve potential problems.
• We continuously develop test methods and services in our laboratories to meet or exceed identified customer needs. 

Huber is committed to meet or exceed customer needs and expectations    

• Customer needs and expectations are the guidelines for our business plans and actions.
• We commit to deliver high quality products and services and to identify future needs with our customers.
• Service, product quality, and product safety will meet the requirements for the intended use of our products. 
•  We shall operate a Quality System, which, as a minimum, meets the requirements of the ISO 9001:2000 International Standard.
• We apply GMP principles according to the IPEC-PQG Good Manufacturing (GMP) Guide for Pharmaceutical Excipients (2006)

Our business concept is to achieve total quality, customer delight and long-term customer relationships   

• We strive for long-term customer relationships as we believe they present mutual growth and opportunity.
• We meet regularly with existing and potential customers in order to understand their expectations.
• Total quality consists of product quality (product technology plus product safety), delivery, customer service and technical service.
• We regularly conduct Customer satisfaction surveys.  All requests and suggestions that come up in customer meetings are noted in Trade Call Reports.  Product Development plans are made based on customer input and needs.

We focus on measured continuous improvement

• We continuously improve our business and manufacturing processes and regularly measure progress.  Continuous improvement plans are based on business priorities to improve safety, quality, reliability and productivity.
• We endeavor to be a learning organization.  One of our key tools for learning is the AAR (After Action Review) which focuses the actions toward continuous improvement.